Public Offer

1. Provider and Formation of the Agreement

1.1. Anvarli Anvar Aligeydarovich, an individual applying the special tax regime “Tax on Professional Income”, Tax ID 614677509890, hereinafter the “Provider”, offers adults with full legal capacity, hereinafter the “Customer”, an agreement for services provided on https://www.taroruna.com, hereinafter the “Site”, on the following terms.

1.2. The Provider’s email address for enquiries, notices and claims is support@taroruna.com. Information about the Provider is also available in the Site’s Contacts section.

1.3. Payment for the selected service constitutes acceptance of this Offer. The order description, price, access period, scope of services and plan limits presented to the Customer before payment form part of the agreement.

1.4. Before payment, the Customer checks the selected service, total order price, subscription duration and renewal terms. A price expressed per billing month is provided for comparison and does not mean that a long-term subscription can be paid for monthly.

1.5. Selecting and paying for a plan confirms the Customer’s agreement to its price and duration. A statement that the wrong plan was selected does not in itself change the paid order or entitle the Customer to switch plans while retaining a duration-based discount. Upon early termination, the subscription is recalculated at the base rate under clauses 3.3 and 5.4.

2. Subject of the Agreement and Provision of Services

2.1. The Provider supplies information and entertainment services: Tarot readings, numerology analyses, natal chart and compatibility analyses, and other features specified in the relevant order description.

2.2. Services are provided as a one-time order or subscription access. The selected plan determines the paid features, limits and access period. Services identified at checkout as separately chargeable are not included in the subscription.

2.3. A subscription is an agreement for access on an ongoing subscription basis and gives the Customer the ability to use the features included in the plan throughout the paid period. Where such access is provided, payment for elapsed periods is due regardless of the actual number of logins, readings or messages. Non-use at the Customer’s discretion does not in itself entitle the Customer to a refund for elapsed periods, an extension of those periods or restoration of elapsed access time.

2.4. Sending at least one message in the dialogue for a particular reading confirms that the Customer has begun using the service. The reading is considered provided when the Customer is given access to the generated result within the scope specified in the order. Additional messages and explanations are provided within the plan’s limits.

2.5. Artificial intelligence may be used to prepare materials and responses. Interpretations do not constitute medical, psychological, financial or legal advice, do not guarantee particular events and do not replace consultation with an appropriate professional.

2.6. The Customer is responsible for the accuracy of the information supplied and the security of account credentials. Changing the supplied information after the order has been fulfilled does not require the Provider to generate a new result free of charge. Any correction is considered in light of the order’s scope and the stage of performance.

3. Prices, Billing Periods and Discounts

3.1. Prices are stated in rubles and include applicable taxes. Payment is made through YooKassa or another payment partner identified in the payment form. By entering an email address in the payment form, the Customer may receive electronic payment confirmation from the payment partner.

3.2. In plan names on the Site and for the purposes of this Offer, a subscription month (billing month) means 30 consecutive days of 24 hours each. A subscription is purchased for 1, 3, 6 or 12 months, corresponding to 30, 90, 180 or 360 days, and is paid for in full in a single payment. These durations apply both to access and to calculations upon early termination. The selected plan’s duration in days is specified before payment.

3.2.1. Daily and hourly subscriptions are not offered. The minimum plan period is one subscription month (30 days). A commenced billing month is accounted for upon early termination as set out in clause 5.4.

3.2.2. Before payment, the Customer is informed of the total subscription price, duration, the price of comparable 30-day access without a duration-based discount (the “base rate”), and the amount and conditions of the discount. The base rate is fixed when the order is placed and is used for calculations relating to that order regardless of later price changes.

3.3. A discount for a subscription of 3, 6 or 12 months, as defined in clause 3.2, is conditional on retaining the subscription for the entire paid term. If the Customer withdraws early for reasons unrelated to a breach by the Provider, the condition for the discount ceases to apply; the billing months taken into account are charged at the base rate without the duration-based discount under clause 5.4. No recalculation is made if the subscription continues until the end of its paid term.

3.4. A subscription is activated after payment is confirmed and access is provided. The beginning and end of the paid period are recorded in the Customer’s account. If a one-time order requires information from the Customer, performance begins after that information is received.

3.5. The subscription term runs from activation. When renewal is paid for before the current subscription expires, the new period starts immediately after the previous period ends. Consecutive billing months are calculated as 30-day intervals from the start of the relevant paid period.

3.6. The Provider may change subscription prices for subsequent periods. A price change does not affect the price, duration or scope of services of a period already paid for. The Provider notifies the Customer of an increase in the next renewal price by email to the account address at least 30 calendar days before the charge. The notice specifies the new plan price, the date of the upcoming charge and how to disable automatic renewal. The increased price applies to the next subscription period only if this notice period is met; otherwise, the next renewal is charged at the previous price.

3.7. By enabling automatic renewal, the Customer agrees to automatic renewal for the next period at the applicable plan price, determined in accordance with the price-change procedure in clause 3.6. If the Customer does not agree to the new price, automatic renewal may be disabled before the next charge as set out in clause 4.1. Where automatic renewal remains enabled and the notice procedure has been followed, the new amount is charged for the next period without separate confirmation of each price change. Disabling automatic renewal preserves access until the end of the paid period.

4. Subscription Renewal and Access Management

4.1. The Customer may disable automatic renewal through the Site interface or by notice to support@taroruna.com. Disabling automatic renewal stops subsequent automatic charges; access continues until the end of the paid period.

4.1.1. Disabling automatic renewal after payment for the next period has been charged does not cancel that payment and is not, in itself, grounds for an automatic refund. Refund requests are considered under the Taroruna service rules set out in section 5 of this Offer.

4.2. Withdrawal of permission to use previously supplied payment details for recurring payments is submitted electronically through the Site interface or to the address in clause 1.2. After receipt of the withdrawal, those details are not used for subsequent recurring charges.

4.3. Requests to terminate an active subscription and receive a refund are considered under section 5. Non-use of access during preceding periods does not change the termination date and does not, on that ground alone, result in recalculation of charges for those periods.

4.4. If the Customer deletes the account, access to services ends immediately and automatic renewal is cancelled. If a subscription is active at the time of deletion, payment for the unused remainder of the paid period is not refunded.

5. Termination and Refund Procedure

5.1. The Customer gives notice of early withdrawal from the agreement by email to support@taroruna.com or through the corresponding function of the Site.

5.2. To identify the order, the notice specifies the account email address, the payment date and amount, or the order number. If the information is insufficient, the Provider requests clarification.

5.3. The agreement, insofar as it concerns further services under the relevant order, terminates when the Customer’s notice of withdrawal is delivered to the Provider or on a later date specified by the Customer. Termination does not discharge obligations to pay for services properly provided or to reimburse documented expenses under clause 5.5. Final settlement is made under this section; the parties’ corresponding obligations remain in force until performed. Disabling only automatic renewal does not constitute early withdrawal from the current paid subscription period and is governed by clause 4.1. The time taken to review the notice or technically disable access does not change the termination date.

5.4. Upon early withdrawal from a properly provided subscription, the amount paid for the relevant period is refundable less the cost of commenced billing months at the base rate fixed in the order and expenses under clause 5.5. A partial billing month is counted as a full month. Total deductions cannot exceed the relevant payment; no additional amount beyond the payment is charged.

The number of billing months taken into account is determined at termination. If the agreement terminates before the paid period begins, no billing months are counted; if termination occurs exactly at the end of a 30-day interval, the following interval is not counted. The number of months counted cannot exceed the number of billing months in the paid period. Each payment is calculated separately.

5.5. Calculations take into account documented additional expenses directly related to fulfilment of the relevant order and not already included in the retained price of services.

5.6. Upon termination of a one-time order, the price of the part of the service actually provided and the expenses under clause 5.5 are taken into account. The beginning of use of a reading and the time the result is provided are determined under clause 2.4. A subsequent change in the Customer’s preferences is not, in itself, grounds for a refund for a properly fulfilled order.

5.7. After considering the request, the Provider sends the Customer a decision and a calculation of the refund amount.

5.8. A decision on a contractual refund request under clause 5.4 is made within 5 business days after receipt of the request. No later than 10 business days after the refund decision, the Provider instructs the payment partner to refund the agreed amount and ensures that the funds required to execute the refund are available. Refunds are made using the original payment method. If this is not possible, the parties agree on alternative payment details. Business days are determined according to the Russian Federation’s working calendar for a five-day working week.

5.8.1. The time at which refunded funds are actually credited to the Customer depends on the payment method and the processing times of the payment partner and the Customer’s bank. At the Customer’s request, the Provider supplies confirmation that the refund has been initiated and the available information on its status.

6. Liability and Dispute Resolution

6.1. Enquiries about payment, access and order fulfilment should be sent to support@taroruna.com. To investigate the circumstances, the Provider may request the order number, a description of the issue and relevant information.

6.2. Enquiries are considered using information about the order and payment, activation time, activity in the account, results provided and correspondence between the parties.

6.3. The Provider may restrict actions that threaten the Site’s security or involve unauthorised access, sharing account access with third parties or circumventing technical plan limits.

6.4. The Provider does not guarantee particular events or outcomes arising from the use of interpretations. The Provider's total liability for any claims by the Customer is limited to the amount of the Customer's most recent payment for the Site's services, unless otherwise required by applicable law.

6.5. The parties are released from liability for failure to perform obligations under this Offer if caused by force majeure circumstances that the parties could not foresee or prevent.

6.6. Disputes are resolved through negotiation. The response time for a claim is 30 days. If a resolution cannot be reached, disputes are settled in court at the Provider's location.